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Frequently Asked Questions (FAQ)

Can I cancel an order or an order item?
Frequently Asked Questions (FAQ)
Imprint

Registered office
printwhat is a trademark of unitedprint.com UK Ltd.
6th Floor Westworld
Westgate
London W5 1DT

Managing Director
Anja Rosmarie Sebald

Postal address
6th Floor Westworld
Westgate
London W5 1DT

Communication
Telephone: 020-34 99 03 18
Fax: 020-34 99 03 84
e-mail: support@printwhat.co.uk

Registration Numbers
Registered in England & Wales
Company No. 5831720
VAT No. GB 135 5722 17

ODR
European Commission platform for Online Dispute Resolution: http://ec.europa.eu/consumers/odr/

Liability
Although we have carefully reviewed the contents, we do not assume liability for the contents of any external links. The providers of any linked pages exclusively are responsible for the contents of those pages.

Can I cancel an order or an order item?

As long as all order items in your shopping cart have the status "Data input", a chargeable cancellation of the entire order is possible in the "MyOrders" section. As soon as one order item has exceeded this status, every item can be cancelled until the status "Ready for dispatch".

As compensation for cancellation we charge a fee of
  • £4.00 on an order amount up to £20.00
  • £12.00 on an order amount up to £425.00
  • £20.00 on an order amount from £425.01

If the print job is already placed on the printing plate (so-called Pooling), we charge the gross order value incl. optional extra services (e.g. premium file check) as a compensation for the cancellation, as the automated printing process cannot be stopped from this point.

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